A   Locate your CD drive under My Computer, right click, and select Auto-play

Q   I downloaded the product from the Internet but I have lost the file(s)

A   Visit www.safe4kidz.com to download a replacement

Q   Where do I find my Product Key?

A   Check your retail box or CD, email confirmation or supplier paperwork

Q   I lost my Product Key, what do I do?

A   Email support@soprotectme.com with proof of purchase

Q   Why can’t I use Firefox, Chrome, Safari, etc

A   These are protected application; enter your Safe4Kidz password to use them

Q   When I start my PC, why doesn’t my browser start from the Start-Up Group

A   Use Internet Explorer as the default browser, other browsers are protected

Q   Why does MSN Messenger not run when I start my PC

A   MSN is a protected application; enter your Safe4Kidz password to use MSN

Q   I enter a credit card number in my browser and nothing happens

A   Safe4Kidz prevents credit card entry; set an Access Time to allow entry

Q   I don’t want to block cards or websites, but I want to monitor usage

A   Use the Activity Logs on www.safe4Kidz.com to monitor PC activity

Q   Safe4Kidz is blocking applications which I want to use

A   Use Edit Settings / Applications to allow specific applications

Q   Safe4Kidz is blocking websites which I want to use

A   Use Edit Settings / Websites to approve or reject specific website request

Q   Safe4Kidz is saying my browser home page is not valid

A   The home page is invalid or you are browsing outside of set Access Time(s)

Q   How can I tell what the current Safe4Kidz protection setting is?

A   Log into www.safe4kidz.com or hover over the shield in the PC system tray

Q   What Windows operating systems does Safe4Kidz run on?

A   Minimum: XP (32 bit) SP2; Vista (32/64 bit); Windows 7 (32/64 bit)

Q   Can I run Safe4Kidz with my Anti-Virus software

A   Yes, Safe4Kidz has been tested with all major Internet security products

Q   How can I disable protection so I can browse the web freely

A   Click the button on the website-blocked page to start a 20 minute grace period

Q   Can I disable all protection

A   Yes, use Edit Settings / Current Protection and set protection to Disabled

Q   How do I uninstall Safe4Kidz

A   Select the Uninstall option for Safe4Kidz on the Windows Start Menu

Q   Can I move Safe4kidz to another PC

A   Yes, uninstall from one PC and install on another (register as an existing user)

Q   How do I renew my subscription

A   You will receive email instructions when your subscription requires renewal

Q   How do I upgrade from a Safe4Kidz Trial Version to a Full Version

A   Follow the instructions on the “Trial Expired” notification screen

Q   How do I protect more than 3 PCs

A   Log in to www.safe4Kidz.com, request additional product keys for your profile

Q   I would like to print off the User Guide, can I?

A   Yes, use your Acrobat/PDF reader’s print options

Q   How do I get assistance with other questions?

A   Email support@soprotectme.com; include your Order Number for reference